Accessibility Statement

This is an accessibility statement from Surrey Online School.

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Accessibility statement for Surrey Online School 

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This website is run by Surrey County Council in partnership with Tute Education Ltd. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

For example, that means you should be able to:

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• change colours, contrast levels and fonts (depending on your browser or operating system settings)

• navigate most of the website using just a keyboard

• navigate most of the website using speech recognition software

• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

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We’ve also made the website text as simple as possible to understand.

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AbilityNet has advice on making your device easier to use if you have a disability.

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We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level "AA" of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

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How accessible is this website? 

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We know that some parts of this website are not fully accessible. We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smartphones and other devices. View the list of supported internet browsers.

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Reporting accessibility problems with this website 

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Whilst all aspects of this website have been carefully designed to comply with international accessibility guidelines, there may be some elements that do not conform to all the guidelines. If you have any problems accessing our website or part of it, then please contact contact.centre@surreycc.gov.uk

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Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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Technical information about this website's accessibility 

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Compliance status

We are committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard, due to the non-compliances listed below.

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Non accessible content 

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The content listed below is non-accessible for the following reasons. 

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Non compliance with the accessibility regulations 

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There are known issues with this website, which are listed below.

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Content does not reflow at 200% or 400% (WCAG 1.4.4 AA, 1.4.10 AA).

Text spacing cannot be adjusted (WCAG 1.4.12 AA).

Dropdown icons fail non-text contrast (WCAG 1.4.11 AA).

Errors not always announced or focused (WCAG 3.3.1 A).

Line height below minimum (WCAG 1.4.12).

Some container elements are empty (WCAG 4.1.1).

State or property not supported (likely WCAG 4.1.2).

Some pages have no headings (WCAG 2.4.6).

Presentational element exposed to assistive technologies (WCAG 1.3.1/1.3.2).

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Disproportionate burden 

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Disproportionate burden does not apply to this website. 

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Content that's not within the scope of the accessibility regulations 

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No content on this website is currently considered out of scope. ​

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What we're doing to improve accessibility 

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We are continuing to review how we develop the site, to make sure that any new functionality is accessible. Issues identified in the most recent accessibility audit are being reviewed and will be addressed in line with ongoing site improvements.

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Preparation of this accessibility statement

This statement was prepared on 24 September 2025.

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How we tested this website

We tested this website using the automated SiteImprove Accessibility Checker. A manual audit was also performed, and the testing was carried out by Surrey County Council.

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Formal approval of this accessibility statement

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This Accessibility Statement is approved by:

Surrey Online School
Susanna Mackie